Efficient and effective grievance redressal of stakeholders is one of the key success factors of PEF. Keeping in view the increasing number of schools and beneficiaries, PEF has established a Centralized Complaint Cell (CCC) under the umbrella of M&E department where every complaint is taken up instantly and due actions are taken against the guilty according to PEF SOPs.
Complaint Cell Process
CCC processes complaint received through mail, email and telephone.
